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Registration
Policy
Registration
FAQs
For the first time order customers, please email support at:[email protected] for
help.
For the customers who have purchased multiple times, your subsequent orders
will be automatically covered under your registered email address.
Because it’s easier for us to locate your records and you’ll get immediate customer
service response.
It extends your product warranty period to Lifetime (12-months is standard) and
any defective products get replaced for FREE.
This is a combination of letters and numbers such as iPhone 11 Clear Case
that can help us find the exact product you purchased. You can check this information on the back of product package or in your order history.
For the customers who purchase from Amazon, you can find the “Order ID” by logging into your account, then clicking on the yellow “Order ID” button to find the Caloop item you purchased. An Amazon order ID is a 17-digit number, for example:206-5575693-3929931.
For official website customers, you can find the order ID on your Account Details or your Caloop order confirmation email.
FAQs
For the first time order customers, please email support at:[email protected] for
help.
For the customers who have purchased multiple times, your subsequent orders
will be automatically covered under your registered email address.
Because it’s easier for us to locate your records and you’ll get immediate customer
service response.
It extends your product warranty period to Lifetime (12-months is standard) and
any defective products get replaced for FREE.
This is a combination of letters and numbers such as iPhone 11 Clear Case
that can help us find the exact product you purchased. You can check this information on the back of product package or in your order history.
For the customers who purchase from Amazon, you can find the “Order ID” by logging into your account, then clicking on the yellow “Order ID” button to find the Caloop item you purchased. An Amazon order ID is a 17-digit number, for example:206-5575693-3929931.
For official website customers, you can find the order ID on your Account Details or your Caloop order confirmation email.
Policy
Warranty Policy
Warranty Agreement
CALOOP guarantees that all CALOOP manufactured products undergo strenuous quality control testing before delivery. In the event that any product defect (nonconformity) occurred with respect to the product, CALOOP will provide product repair and replacement service within the warranty period according to this agreement.
Repair and Replacement Guidelines
Customers with CALOOP manufactured products are entitled to repair or replace of products within the duration of the warranty. Replacement products are guaranteed to have similar or exact specification items and components.
Note:
1. All replacement does not have new warranties attached but will be covered by the warranties of the original purchases.
2. Claimers must provide sufficient proof of purchase. Purchase proofs including order number (order ID) made from online purchases.
3. CALOOP may ask for more than one type of purchase proofs and may require returning an item for defection inspection.
The Warranty is NOT subject to the following conditions:
1. Gifts from CALOOP (without Order ID), refunded purchases, stolen purchases or purchases from unauthorized channels such as second-hand deals platforms.
2. Manufactured products misused or abused due to non-compliance with the CALOOP product manual.
3. Any damage caused by Natural Disasters, such as floods, conflagrations, earthquakes, lightning, typhoons, etc.; Actions of Intent, such as bumping, hammering, etc.; Computer Malfunction, or other abnormal uses.
4. Any damage caused by the repair or modification by anyone other than CALOOP-authorized personnel.
5. Any damage resulting from physical/electronic/electromagnetic pressure and interference, unstable or misused power supply, lightning, and static electricity, flame or other acts of God, etc.
6. Any damage caused by exposure to improper environments for the specified device, such as high temperature, high humidity, etc.
7. Any damage caused by any research or development usage or professional testing/examination.
8. Any damage caused by pets, such as cable bit off by cats
FAQs
For the first time order customers, please email support@[email protected] for
help.
For the customers who have purchased multiple times, your subsequent orders
will be automatically covered under your registered email address.
Because it’s easier for us to locate your records and you’ll get immediate customer
service response.
It extends your product warranty period to Lifetime (12-months is standard) and
any defective products get replaced for FREE.
This is a combination of letters and numbers such as iPhone 11 Clear Case
that can help us find the exact product you purchased. You can check this information on the back of product package or in your order history.
For the customers who purchase from Amazon, you can find the “Order ID” by logging into your account, then clicking on the yellow “Order ID” button to find the Caloop item you purchased. An Amazon order ID is a 17-digit number, for example:206-5575693-3929931.
For official website customers, you can find the order ID on your Account Details or your Caloop order confirmation email.