Unfortunately, as our order process is automated in order to get your order out to you as soon as possible we cannot.

When pre-ordering a product we will allocate the product to you, process the payment, and subsequently notify you
approximately 3 days before we ship it to you.
Please note that the shipping date is estimated, and we will endeavour to ship no later than this. If the delivery date
changes, we will notify you.

All in-stock items will ship within 3 business day and as soon as we start packing your order, we will send you a shipment confirmation email.

Every fulfilled order will automatically receive a tracking confirmation within a week (contact us if you don’t see this after 5 business days).

In the event that any product defect (nonconformity) occurred with respect to the product, CALOOP will provide product replacement or refund service within the warranty period.

Yes our packaging is plastic free and 100% recyclable.

Yes we do, for more information please contact [email protected]

Take a look through our FAQ’s to check if your query can be resolved there. It includes info about our products, warranty
and return information. Still need help? Email us at [email protected]

Please contact [email protected] for all press enquiries.